Privacy Policy

Welcome to Elam (“Elam”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, and protect information when you use the Elam mobile application, website, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

Information you choose to submit through the Service, including:

• account and profile information
• contact information
• business or operational data
• forms, messages, uploads, or content
• preferences and settings
• support requests or communications

Automatically Collected Information

When you use the Service, we may automatically collect certain technical and usage information, such as:

• device type and operating system
• app version
• crash logs and diagnostics
• IP address and approximate location
• usage activity and interaction data
• identifiers required for authentication, notifications, or security

Device Permissions

With your permission, the App may access device features such as:

• camera
• photo library
• notifications
• contacts
• storage access

You can manage or revoke permissions at any time through your device settings. Some features may not function properly without required permissions.

2. How We Use Information

We use information to:

• provide and operate the Service
• authenticate users and secure accounts
• process requests and submissions
• store and display user content
• send service-related notifications
• provide customer support
• improve functionality, reliability, and performance
• detect fraud, abuse, or unauthorized activity
• comply with legal obligations
• enforce our terms and policies

We may also use information for purposes reasonably related to operating and improving the Service.

3. How Information Is Shared

We do not sell personal information.

We may share information in the following situations:

With Service Providers

We may share information with trusted third-party providers that help us operate the Service, including providers for:

• hosting and infrastructure
• authentication
• cloud storage
• analytics
• notifications and messaging
• monitoring and error reporting
• customer support tools

These providers may process information on our behalf subject to appropriate safeguards.

Within the Service

Information may be visible to other users depending on how the Service functions, including shared business accounts, teams, workflows, or collaborative features.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect users, the Service, or our legal rights.

Business Transfers

If Elam is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.

4. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service
• comply with legal obligations
• resolve disputes
• enforce agreements
• maintain security and operational records

Retention periods may vary depending on the type of information and applicable legal requirements.

5. Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. International Processing

Information may be processed and stored in India or other countries where we or our service providers operate infrastructure.

By using the Service, you understand that information may be transferred to and processed in countries with different data protection laws than your jurisdiction.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• access your information
• correct inaccurate information
• request deletion of information
• object to certain processing
• withdraw permissions or consent

You may also manage device permissions and notification preferences through your device settings.

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before processing certain requests.

8. Children's Privacy

The Service is not intended for children under the minimum age required in their jurisdiction.

We do not knowingly collect personal information from children.

If you believe a child has provided information to us, contact us and we will take reasonable steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may update the effective date above and provide additional notice through the Service or other appropriate channels.

Your continued use of the Service after changes become effective means you accept the updated Privacy Policy.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or privacy practices, contact:

Elam
Email: [email protected]
Application ID: com.elam.app